Frequently Asked Questions

Here are some of our popular Frequently Asked Questions

– if your question isn’t answered here, just get in contact with us.

HOW DO I ORDER FROM YOU?

The order process is outlined on this page. If you are having any problems with the ordering process at all, please just contact us and we will try and help where possible.

HOW DO I PAY FOR MY GOODS?

You can pay via Paypal, Direct Bank Transfer or Cash. If you add items to the basket, it should give you options on how to pay. Payment is required before the product is produced.

HOW LONG WILL MY ORDER TAKE?

We aim to get all orders to you within three to four weeks of receipt of prints, or taking of prints. If you require your product sooner, please don’t hesitate to get in touch and we will see what we can do.

WHAT PRODUCT DO YOU USE TO MAKE THE PRECIOUS METAL JEWELLERY?

We use a precious metal clay, which, when fired, turns into Silver. Precious Metal Clay contains microscopic particles of metal with water and a non-toxic binder to create a material that can be worked.

ARE YOUR PRODUCTS HALLMARKED?

Due to the costs of hallmarking, our products aren’t automatically hallmarked, but we can hallmark our products as Silver if you wish us to. Please don’t hesitate to contact us and we will arrange for this to happen. Please note that there will be an additional cost for this service, which is bespoke dependent on your product. We will inform you of the cost before proceeding.

I HAVE SEEN SOMETHING I LIKE THAT'S NOT LISTED IN YOUR SHOP - CAN YOU MAKE IT FOR ME?

Depending on what it is, hopefully yes! We love a challenge, and bespoke products are an even more personalised way for you to preserve prints. Please just get in contact with us and we will try and help where possible.